By accessing this website https://www.innercollective.com.au, you acknowledge the terms and conditions expressed herein. We reserve the right to change this policy at our sole discretion and without notice.
2. Personal Information is information or an opinion, about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not. Common examples are an individual’s name, signature, address, telephone number, date of birth, medical records, bank account details, employment details and commentary or opinion about a person.
3. Sensitive Information is information or an opinion about an individual’s racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation or practices, criminal record that is also personal information, health information about an individual, genetic information about an individual that is not otherwise health information, biometric information that is to be used for the purpose of automated biometric verification or biometric identification, or biometric templates.
4. Health Information is information or opinion about the health, including an illness, disability or injury (at any time) of an individual, an individual’s expressed wishes about future provision of Health Services to the individual, or a Health Service provided, or to be provided, to an individual that is also personal information. It also includes other personal information collected to provide a Health Service, donation or intended donation of body parts, organs or body substances and genetic information.
5. A Health Service is any activity that is intended or claimed by the individual or the person performing it to assess, maintain or improve the individual’s health, where the individual’s health cannot be maintained or improved – to manage the individual’s health, to diagnose the individual’s illness, disability or injury, to treat the individual’s illness, disability or injury or suspected illness, disability or injury, to record the individual’s health for the purposes of assessing, maintaining, improving or managing the individual’s health, the dispensing on prescription of a drug or medicinal preparation by a pharmacist. The Act applies to all private sector organisations that deliver these types of services, including all small Health Services that hold Health Information.
PERSONAL INFORMATION WE COLLECT AND HOLD
6. TIC will only collect the information necessary to deliver the provision of Health Services. For TIC to provide Health Services we need to manage, collect and hold Personal Information (including Sensitive Information) and Health Information to facilitate the provision of these services. The types of Personal Information (including Sensitive Information) and Health Information we collect and hold may include, but not limited to:
(a) user details such as name, address, qualifications, medical role, career level, company, user name and password, provider number, healthcare provider identification, email, phone, mobile and fax number, other relevant certifications in relation to working with children in applicable jurisdiction including Australian Health practitioner Regulation Agency registration number, prescriber number, working with children check and police check;
(b) patient and/or third party details such as name, address, date of birth, gender, marital status, primary language, addresses, hospital identification number, Medicare number, name of health insurer, provider number, email, phone, mobile and fax number; GP details; specialist and other health worker details and demographic details;
(c) health information such as patient and/or third party data (including weight/height, medical records, medical history, pathology results, and tests), procedure information (including date/time/location, and proceduralist), patient medical databases (including Medicare and hospital databases), drug dose calculations, episodes of care (including types of anaesthesia interventions performed, airway management, blood transfusion), incident monitoring (including incident type, outcome, duration); guardianship, relevant social history, Department of Health and Human Services history, Children Protection Services history (including whether a child is a vulnerable child) and refugee or asylum seeker status;
(d) invoicing, support calls/emails, complaints, feedback and enquires; and
(e) any other information recorded or otherwise required by us or provided by you.
HOW WE COLLECT PERSONAL INFORMATION
7. TIC have a number of methods available for the collection of Personal Information, including but not limited to patient profile forms, mobile forms, website forms, request forms, medical databases, mail, email, feedback forms, phone and video calls, fax, secure messaging, and software application data screens. We may also collect Personal Information from trusted third parties. Such collection is conducted in a fair and reasonable manner and is reasonably necessary for the functions and activities of TIC. We will notify the owner of the Personal Information where practically possible as to the third party we obtain the information from.
PURPOSES FOR WHICH WE COLLECT, HOLD, USE, AND DISCLOSE YOUR PERSONAL INFORMATION
8. Unless express consent is obtained, TIC collects and uses Personal Information in a de-identified form for various purposes including, but not limited to the following:
(a) contact and communicate with the user;
(b) provide information, products and services;
(c) facilitate users of a telehealth platform to undertake a diagnoses;
(d) perform medical and other procedures;
(e) internal research, data analytics and record keeping; and
(f) better understand the needs of the user.
9. TIC only uses your Personal Information:
(a) for the purpose you have given the information;
(b) to provide you with Health Services;
(c) for our administrative purposes, such as staff training, accounting, billing, product and service evaluation;
(d) to facilitate help-desk operations that include diagnostics, monitoring, and troubleshooting;
(e) if required by or authorised under law or by an enforcement body; and
(f) to third parties, including your authorised representative, our agents or sub-contractors, who assist us in providing information, products, services. This may include parties located, or that store data, outside of Australia.
10. If there is a change of control of TIC or a sale or transfer of TIC business assets, we reserve the right to transfer to the extent permissible by law all the information and data collected in whatever form collected, used, recorded or associated with the provision of the Health Services, including any user databases, together with any Personal Information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser. We would seek to only disclose information in good faith and to maintain confidentiality.
THIRD PARTY OBLIGATIONS
HOW WE HOLD PERSONAL INFORMATION
YOUR RIGHTS AND CONTROLLING YOUR PERSONAL INFORMATION
(c) Access: In certain circumstances set out in the Act, you may request details of Personal Information that we hold. An administrative fee may be payable for the provision of such information. We may refuse to provide you with information that we hold about you in certain circumstances as provided under the Act.
(d) Correction: If you believe that any information we hold is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by email. We will respond to any request within a reasonable time and promptly correct any information found to be inaccurate or incomplete.
(e) Complaints: If you believe that we have breached the APPs and wish to make a complaint about that breach, please contact us by email. We will promptly investigate your complaint and respond to you in writing setting out the outcome of our investigation, what steps we propose to take to remedy the breach (if any) and any other action we will take to deal with your complaint.
(f) Anonymity: Where practical, you may deal with us on an anonymous basis or by using a pseudonym. In some instances, because of the services we provide, if you do not provide us with the Personal Information we may not be able to provide you with Health Services.
CONTACT OUR PRIVACY OFFICER
For any questions or notice, please contact us at:
The Inner Collective Pty Ltd (ACN 643 694 106)
Level 2, 13-15 Hardware Lane, Melbourne, Victoria 3000
Further information on privacy legislation is available from: Office of the Australian Information Commissioner
1300 363 992
Office of the Health Services Commissioner Victoria
1300 582 113
Information and Privacy Commission New South Wales
1800 472 679
Office of the Information Commissioner Queensland
07 3234 7373
ACT Health Services Commissioner
02 6205 2222
Health and Disability Services Complaints Office Western Australia
1800 813 583
Office of the Information Commissioner Northern Territory
1800 005 610
1800 001 170
Privacy Committee of South Australia
08 8204 8786
This policy is effective as of 24 January 2019
All transactions with The Inner Collective are subject to the following terms and conditions. The person responsible for the booking as indicated in these terms and conditions is the person who is named on the booking confirmation form. It is their responsibility to read all terms and conditions of their booking.
The price for each course is displayed on the website and must be paid in full, by debit or credit card at time of booking in order to confirm registration. Payment plans are available and can be organised and agreed with The Inner Collective on a case by case basis.
Your booking will be confirmed after registration by e-mail.
Tickets for courses are non-refundable and non-redeemable. Exceptional circumstances (emergencies, etc) will be treated on a case-by- case basis.
We cannot accept responsibility for any changes in personal circumstances or work commitment. We reserve the right to cancel or change course dates if necessary, at any time. In the event of cancellation, all customers will be notified. If a customer is not available for the new date, they will be refunded the ticket in full and offered a choice of alternative dates / events.
As part of providing our psychological service to you it is necessary to collect and record personal information. The information gathered is part of our assessment, diagnosis and treatment. It enables your psychologist to provide a relevant and informed psychological service.
All personal information gathered by the psychologist during the provision of the psychological service will remain confidential and secure except where:
It is subpoenaed by a court.
Failure to disclose the information would place you or another person at serious and imminent risk.
There may be times where, as part of the assessment and therapy process, it may be helpful for your psychologist to liaise with other people or agencies that are relevant to your goals. Additional consent forms will be requested in these instances.
Please note that if you intend to claim rebates from Medicare or another organisation, your psychologist must provide summary reports to external agencies regarding their treatment progress. Under the Medicare scheme these reports are typically be sent to your GP and/or psychiatrist. We will request your written consent to permit the forwarding of these Medicare reports to the referring clinician.
The cost of therapy sessions will be discussed and set out before treatment commences. Fees are payable at the end of the session. Payment can be made by Eftpos or online payment.
If for some reason you need to cancel or postpone your appointment, at least 48 hours notice is required. A cancellation fee of 50% will be charged if insufficient notice is given (i.e. notice within 48 hours). All cancellations must be made via phone or e-mail. If you fail to attend an appointment, with no notice of cancellation, the cancellation fee will apply.
If a cancellation was made due to unavoidable circumstances, then we will try our best to reschedule the appointment but it will be at the discretion of The Inner Collective to determine whether cancellation fees apply. If numerous consecutive cancellations are made, then it is also at our discretion to charge a non-refundable deposit for future sessions.
Conditions of Cancellation Policy
If a cancellation fee has been charged, it must be paid prior to the provision of any further services. These cancellation fees apply to all clients of The Inner Collective, even those whose services are paid for by another organisation (Medicare, Private Health funds, etc). The cancellation fee will need to be paid personally by the client as third party organisations do not typically cover cancellation fees for nonattendance at scheduled appointments.
Sessions are strictly one hour and will not be extended past the hour due to late arrivals. Full fees apply in circumstances of late arrival.
This policy is effective as of 24 January 2019