Privacy Policy.

The Inner Collective Pty Ltd (ACN 643 694 106) (the practice) takes the privacy of website visitors seriously. This policy explains what personal information we collect through our website at www.innercollective.com.au, how we use it, and how we protect it. It applies to anyone who visits our website, submits an enquiry, purchases a course, or subscribes to our mailing list.

This policy covers website data collection only. If you are a client of the practice, please refer to our separate Privacy Policy for the Handling of Personal Information, which is available on request by contacting enquiries@innercollective.com.au.

1. Our Legal Obligations

The practice is bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy has been written to reflect our obligations under those laws as they apply to the collection and handling of personal information through this website.

2. What Information We Collect and Why

We only collect personal information that is necessary for the purpose for which it is being gathered. Depending on how you interact with our website, this may include:

Contact form submissions: If you send us an enquiry through the website, we collect your name, email address, phone number, and the content of your message. This information is used to respond to your enquiry and is not used for any other purpose without your consent.
Course and workbook purchases: If you purchase a course or workbook through our website, we collect your name, email address, and payment details. Payment is processed securely through Wix Payments, powered by Stripe. We do not store your full card details. Please refer to Stripe’s privacy policy at stripe.com/au/privacy for information on how your payment data is handled.
Mailing list subscriptions: If you subscribe to our mailing list, we collect your name and email address. This information is managed through Wix Email Marketing and is used only to send you the communications you have opted into. You may unsubscribe at any time using the link included in every email.
Website analytics: We use both Wix Analytics and Google Analytics to understand how visitors interact with our website. These tools collect non-identifying information such as pages visited, time spent on the site, browser type, and general geographic location. This data helps us improve our website and content. Google Analytics may use cookies to collect this information. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout.

3. Cookies

Our website uses cookies, which are small text files stored on your device when you visit a website. Cookies help the website function properly and allow us to understand how it is being used. We use cookies for the following purposes:

Essential cookies: Required for the website to function, including maintaining your session when you make a purchase or submit a form
Analytics cookies: Used by Wix Analytics and Google Analytics to collect information about how visitors use the site
Marketing cookies: May be set by third-party tools to help us understand the effectiveness of our content

Most web browsers allow you to control cookies through their settings. Please note that disabling certain cookies may affect the functionality of the website.

4. How We Hold Your Information

Our website is built and hosted on Wix, which stores data on secure servers. Wix complies with applicable privacy laws and maintains industry-standard security practices. Information submitted through contact forms is accessible only to authorised staff of the practice. Course purchase and mailing list data is held within the Wix platform.

We take all reasonable steps to protect personal information collected through this website from misuse, loss, and unauthorised access. However, no data transmission over the internet can be guaranteed as completely secure, and you provide information at your own risk.

5. Disclosure of Information to Third Parties

We do not sell, rent, or trade your personal information to third parties. We may share your information with third-party service providers who assist us in operating our website and delivering our services, including:

Wix (website hosting and platform)
Stripe (payment processing for course purchases)
Google (website analytics)

These providers are engaged only for the purposes described in this policy and are required to handle your information in accordance with applicable privacy laws. Some of these providers may store data outside of Australia. Where this occurs, we take reasonable steps to ensure your information is handled in a manner consistent with Australian privacy standards.

We may also disclose personal information where required or authorised by law.

6. Your Rights

You have the right to:

Access the personal information we hold about you
Correct any information that is inaccurate, incomplete, or out of date
Withdraw consent for communications such as our mailing list at any time
Request deletion of your personal information, subject to any legal obligations we may have to retain it

To exercise any of these rights, please contact us using the details in Section 8.

7. Making a Complaint

If you have concerns about how we have handled your personal information, please contact us in the first instance so that we can attempt to resolve the matter directly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner (OAIC)

1300 363 992 | www.oaic.gov.au

8. Contact Us

For any questions about this policy or to exercise your privacy rights, please contact us:

The Inner Collective Pty Ltd

Suite 2.01, Level 2, 13–15 Hardware Lane, Melbourne VIC 3000

Tel: 03 9917 3069

Email: enquiries@innercollective.com.au

9. Changes to This Policy

We reserve the right to update this policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on our website. We encourage you to review this policy periodically. Continued use of the website following any updates constitutes acceptance of the revised policy.

Updated April 2026

Terms Of Use.

Courses
All transactions with The Inner Collective are subject to the following terms and conditions. The person responsible for the booking as indicated in these terms and conditions is the person who is named on the booking confirmation form. It is their responsibility to read all terms and conditions of their booking.

The price for each course is displayed on the website and must be paid in full, by debit or credit card at time of booking in order to confirm registration. Payment plans are available and can be organised and agreed with The Inner Collective on a case by case basis.

Your booking will be confirmed after registration by e-mail.

Tickets for courses are non-refundable and non-redeemable. Exceptional circumstances (emergencies, etc) will be treated on a case-by- case basis.

We cannot accept responsibility for any changes in personal circumstances or work commitment. We reserve the right to cancel or change course dates if necessary, at any time. In the event of cancellation, all customers will be notified. If a customer is not available for the new date, they will be refunded the ticket in full and offered a choice of alternative dates / events.

Psychological Services
As part of providing our psychological service to you it is necessary to collect and record personal information. The information gathered is part of our assessment, diagnosis and treatment. It enables your psychologist to provide a relevant and informed psychological service.

Confidentiality
All personal information gathered by the psychologist during the provision of the psychological service will remain confidential and secure except where:

It is subpoenaed by a court.
Failure to disclose the information would place you or another person at serious and imminent risk.

There may be times where, as part of the assessment and therapy process, it may be helpful for your psychologist to liaise with other people or agencies that are relevant to your goals. Additional consent forms will be requested in these instances.

Please note that if you intend to claim rebates from Medicare or another organisation, your psychologist must provide summary reports to external agencies regarding their treatment progress. Under the Medicare scheme these reports are typically be sent to your GP and/or psychiatrist. We will request your written consent to permit the forwarding of these Medicare reports to the referring clinician.

Fees
The cost of therapy sessions will be discussed and set out before treatment commences. Fees are payable at the end of the session. Payment can be made by Eftpos or online payment.

Cancellation Policy
If for some reason you need to cancel or postpone your appointment, at least 48 hours notice is required. A cancellation fee of 50% will be charged if insufficient notice is given (i.e. notice within 48 hours). All cancellations must be made via phone or e-mail. If you fail to attend an appointment, with no notice of cancellation, the cancellation fee will apply.

If a cancellation was made due to unavoidable circumstances, then we will try our best to reschedule the appointment but it will be at the discretion of The Inner Collective to determine whether cancellation fees apply. If numerous consecutive cancellations are made, then it is also at our discretion to charge a non-refundable deposit for future sessions.

Conditions of Cancellation Policy
If a cancellation fee has been charged, it must be paid prior to the provision of any further services. These cancellation fees apply to all clients of The Inner Collective, even those whose services are paid for by another organisation (Medicare, Private Health funds, etc). The cancellation fee will need to be paid personally by the client as third party organisations do not typically cover cancellation fees for nonattendance at scheduled appointments.

Tardiness
Sessions are strictly one hour and will not be extended past the hour due to late arrivals. Full fees apply in circumstances of late arrival.

This policy is effective as of 24 January 2019